Privacy Policy

 Lions SightFirst Eye Hospital – www.lionsloresho.org

1. Introduction

Lions Eye Hospital (“we,” “our,” or “us”) is committed to safeguarding the privacy of our website visitors, patients, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect personal data in compliance with the Kenya Data Protection Act, 2019 (the “Act”).

2. Scope

This Privacy Policy applies to all personal data collected through our website www.lionsloresho.org and related online services. By using our website, you consent to the practices described in this policy.

3. Personal Data We Collect

We may collect and process the following personal data:

• Identity Data: Name, national ID/passport number, date of birth.
• Contact Data: Email address, phone number, physical address.
• Health Data: Medical history, treatment records, and appointment details.
• Technical Data: IP address, browser type, device information, and website usage data.
• Communication Data: Inquiries, feedback, and interactions with our services.

4. How We Collect Personal Data

We collect personal data through:
– Online forms (e.g., appointment booking, inquiries, and feedback forms).
– Direct communication (e.g., email, phone calls, or in-person interactions).
– Automated technologies (e.g., cookies and analytics tools).

5. Purpose of Processing Personal Data

We collect and process personal data for the following purposes:
– To provide healthcare services and manage patient records.
– To schedule and confirm appointments.
– To respond to inquiries and provide customer support.
– To improve website functionality and user experience.
– To comply with legal, regulatory, and professional obligations.

6. Lawful Basis for Processing

Under the Kenya Data Protection Act, 2019, we process personal data based on one or more
of the following legal grounds:
Consent: Where you provide explicit consent for processing your data.
Contractual Necessity: Where data processing is necessary for the provision of medical services.
Legal Obligation: Where we are required by law to process personal data.
Legitimate Interest: Where processing is necessary for our legitimate interests, such as improving our services.

7. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share data with:
Healthcare Professionals: To ensure appropriate medical care.
Regulatory Authorities: Where required by law.
Third-Party Service Providers: For IT support, data storage, or analytics, under strict
confidentiality agreements.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, loss, or misuse. These measures include data
encryption, secure storage, and restricted access controls.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once the retention period expires, we securely delete or anonymize the
data.

10. Your Rights Under the Kenya Data Protection Act, 2019

Under the Act, you have the following rights regarding your personal data:
1. Right to Access: Request access to your personal data.
2. Right to Rectification: Request correction of inaccurate or incomplete data.
3. Right to Erasure: Request deletion of your data, subject to legal requirements.
4. Right to Object: Object to processing based on legitimate interests.
5. Right to Data Portability: Request transfer of your data to another service provider.
6. Right to Withdraw Consent: Withdraw consent for processing where applicable.
To exercise these rights, please contact us at info@lionsloresho.org

11. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with
an updated effective date.

13. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:
Lions SightFirst Eye Hospital
Address: Box 66576 – 00800 Nairobi, Kenya
Phone: 020 422 6000
Email: info@lionsloresho.org
Website: www.lionsloresho.org

By using our website, you acknowledge that you have read and understood this Privacy
Policy.